Service Announcement

Hello!

A service announcement from us, for you.

Due to our continued search for an Assistant Accountant, we’ve had to devise a more efficient way of working.

From now and until we have the new staff member in place:

1. We’ll be running administration only days on a Monday and Thursday. During these days we’ll answer emails, telephone enquiries and register clients on our various systems.

2. Our appointments are currently running two weeks in advance, please bear this in mind when looking to arrange to speak to one of the team. We’re only able to accommodate 2 appointments per week, at this time.

3. Chris’ mobile number will operate from 10am to 5pm, Monday to Friday. We’d ask that this is only used for urgent matters. A large proportion of Chris’ day is spent on the phone and he’ll normally ask you to confirm in an email what work you wish carried out or what advice you require, so it would be preferable to email in the first instance.
This would ensure that Chris has time to get through work and provide in depth staff training.

4. We will no longer be using WhatsApp or text messaging as a means of communication. We’ve found that these aren’t efficient tools for running the business professionally.

We’ve started seeing some clients face to face, and are happy to continue doing so if face coverings are worn throughout the meeting. Alternatively, we are offering video calls or good ol’ fashioned telephone appointments!

We’ll be continually monitoring how we do things, to try and ensure we continue to offer a professional service throughout these difficult times.

Thanks, as always, for your continued support.

Chris, Michelle and the team