Isn’t it lovely having a good holiday?
We were lucky enough to visit the wonderful Isle of Gigha, for our annual trip to the Hebrides.
3 weeks in the glorious Scottish sunshine (yep, you read that correctly. We do actually get our fair share of the yellow stuff). Good food, excellent people and loads of nature. It really was just what the doctor ordered.
We’re back in Paisley now, and cracking on with work.
We hope you’re all enjoying the summer!
Hold on tight!
This week’s client showcase is Jo + Liam. You’ll get their personalities from their bio.
Ready?
Here goes!
“We’re Jo + Liam, an awfy friendly duo based in Glasgow!
So you wanna know about us. Sawwweeeet!
We are a wedding photography couple (formerly Jo Donaldson photography!) and we live in beeeauuutiful Glasgow with our cat Buttz (yep, Buttz!).
Jo loves to jump out and scare Liam when she can, while Liam loves nothing more than to put a record on while he catches up on what’s going on in the world.
The moments that move us are those ‘blink and you’ll miss it’ ones – a touch, a look, a huge belly laugh. The goddam splendid emotion of a moment that may otherwise be forgotten – that’s the magic right there”.
What a fabulous client example, to see us into the weekend 🙂
Have a great one!
Question – ‘What does this company do best?’
Our client said, “Accountancy, bookkeeping and dealing with self-assessment can be daunting – you make this so accessible and never make me feel as though I ‘should know better’. Really helpful and informative at tailoring to what your client needs!”
Back in 2013 when we incorporated C Allan & Son, we underpinned the values that our company would be founded upon (they have never changed and can be found on our website, under ‘about us’).
We stated proudly, “We believe in real time information, informal meetings and knowing our clients’ businesses personally”.
We are exceptionally proud to share that 77% of our clients when asked ‘What does this company do really well?’ responded that we communicate with them.
Not only this, when we communicate, we give information promptly and in such a way that is plainly understandable.
In addition, we are really helpful and informative at tailoring to what our clients need.
We will continue to do our best for our clients because we appreciate your business and we believe in doing things better.
Thank you for your continued support, C Allan & Son Accountancy Services would be nothing without it.
Thank you to all of our clients who have completed our satisfaction survey!
We are delighted so far with the results – 90% of respondents think we provide a very high-quality service (10% believe we offer a high-quality service).
90% of respondents feel we offer excellent value for money, with 10% believing we offer above average value for money.
100% of respondents feel we are an extremely professional company, and 100% would recommend us to their friends or colleagues.
If we’ve sent you a link to the survey, we would be grateful if you could take a couple of minutes to complete it.
This survey and client reviews are the only way we can measure how well we are doing – our reputation is incredibly important to us!
When we started our business we sat down and listed the things we wanted to do differently. At the top of that list was customer service. We wanted and still, want to do our best for our clients. It’s what we thrive on!
Accountancy for a very long time has been one of those professions that people simply accept a rather poor service; especially little or no contact with the person they are paying a pretty penny to, to undertake work on their behalf.
This work is often complex and people find it daunting in the first instance when the professional doesn’t involve the client in the process this seems to make things all the more stressful.
Of course, it takes time to touch base with your clients, but it’s the clients that make your business; they deserve this meaningful relationship.
So, when we receive emails like this – it makes our hearts jump for joy and we’re proud of how we have stuck to the very founding principle of our business – let’s do things differently.
I won’t post the full transcript but just an excerpt that has made our Friday:
“That’s amazing news, thank you very much for all your efforts!
Thank you again, and you can rely on me recommending your firm to friends in the future”.
We hope your weekend is getting off to a good start too!
Being biased, we would always say yes. But there is a catch – you need a good accountant. Not just someone who will sign off your accounts/submit your self-assessment, every 12 months, without ever meeting you.
A good accountant is in our eyes, someone who has a wide variety of clients, so that they have experience in your field of business. Don’t be a guinea pig for anyone – you’ve worked hard to get to where you are, your business is not an experiment to be toyed with.
A good accountant should also be someone who is willing to communicate with you on a regular basis, so you know the health of your business going forward, not looking back. There are benefits of reviewing the past 12-24 months, however, reviewing in real time means you can make any adjustments that can assist your profit/expenditure now. This really could be the make or break of your business.
Having a proactive accountant from the off, means that you should hopefully remove the likelihood of problems because they can offer sound advice on how to implement robust procedures that will ensure your business grows successfully.
It’s best to get an accountant in right at the beginning – so it’s important to remember when you’re looking for finance for your start-up; to budget in accountancy fees in your proposal. However, don’t fret if you’ve overlooked the assistance of an accountant and certainly don’t be put off asking for help for the future!
We know that fees are an important factor in using an accountant and that’s why we allow our clients to pay these over a 12 month period. We find that this works well for people because they can budget better, but it also benefits our cash flow and reserves – so it’s positive for both parties!
I feel that the best way to highlight the importance of hiring a good, reliable accountant is: if given the money to self build your dream home, would you do so without employing the services of the best professionals? E.g. architect, surveyor, builders, electricians, plumbers – the list goes on. Yes, you may be able to decorate the house to make it a home, but the foundations need to be laid by someone in the know!
Ultimately you are the expert of your own venture, but it is absolutely beneficial to call on the services of professionals for the areas you don’t have experience/expertise in.
Have a great weekend if you’ve read this far!
Our contact form is once again operational – yippee!
If you’ve sent us correspondence in the last few weeks, then we haven’t received it (sad face).
We’d really love to hear from you, so please, do get in touch again. Either via our contact form or by emailing directly – info@caas.org.uk
1. 1981 saw the very first London marathon
2. Gilette was the first sponsor of the marathon
3. The oldest runner to finish the marathon is Jenny Wood-Allen, in the year 2002
4. According to data recorded by digital company Strava, the fastest runners are in the 35 to 44 age group
5. There are a group of runners who have completed every London marathon since 1981, they are known as the “Ever Presents”
Good luck to everyone involved in this Sunday! We will be watching in awe.
To ensure your business goes the distance, make sure you employ an accountant who is ‘ever present‘ (see what we did there?) and provides you with support, every step of the way.
We’re available by calling 0141 816 9750 or mailing info@caas.org.uk.
We offer fixed fee, pay monthly packages to ensure it’s easy to become one of the C Allan & Son family.
We are experiencing some issues with the contact form on our website.
To speak to one of the team, please email info@caas.org.uk.
We are working to resolve this issue, as quickly as possible.
If you have tried to reach us via the contact form in the last few weeks, then we haven’t received your information – all we get is a suspicious looking email, with no data or content; so it’s deleted.
If you’d still like to chat to us, we’re here and would love to hear from you (again).
